At Greenway we pride ourselves on a job well done. And our customers are testament to that. But we know how difficult it can be to choose a facilities maintenance partner. A comparison of price, experience and capability can get you so far but it’s difficult to decipher who will deliver the best experience. That’s why we’ve created Greenway customer promise so you know exactly what to expect from us and why we’ll make the best partner for your job.

Greenway customer promise comes as a direct response to our market insight which tells us that the biggest challenges for those looking for a facilities maintenance partner are:

  1. Needing to co-ordinate workflow across multiple suppliers
  2. Getting lost in the system and not knowing who to contact
  3. Being let down against original briefs and agreements
  4. Lack of care and commitment
  5. Issues with compliance, managing aging equipment and properties

Contact for an informal chat about your facilities maintenance requirements and let’s see how we can take your maintenance troubles off your hands!

So, what is Greenway’s customer promise?

1. We provide one end-to-end maintenance solution: we’ll assess your challenge in full, offering a complete and customised solution across our in-house team and trusted partners.

2. Help is always on hand: you’ll be introduced to your dedicated site hero at the start of the job, one of our team of highly dedicated and skilled engineers, who’ll be with you every step of the way.

3. Evaluation-first approach: not sure where to start? Our evaluation-first approach means we can advise you on all your options before deciding the best course of action for your maintenance challenge.

4. Project care and commitment: from start to finish, we’ll provide you with project care and commitment you need, from regular updates to a chat around finishes, you’re guaranteed piece of mind when you work with us.

5. A team with passion: all together we have over 100 years of experience supporting facilities maintenance and there’s not many challenges we haven’t encountered during that time. We believe in looking after our people and in return our engineers are hugely passionate about delivering a great job, providing the best expertise and customer service in the industry.