We’ve got a lot to celebrate here at Greenway. Coming up to our 6th anniversary, we’re working with some of the UK’s most well-known high street brands and continuing to build an enviable team of engineers. This week, we took five with our managing director, Steve Green, to talk about building the business, plans for the future, and why satisfied colleagues and customers lead to a good night’s sleep! Steve is an expert in his craft, with over five years of experience running a successful business, following an established career in facilities engineering. Here’s what he had to say.  

What inspired you to start Greenway? 

After working in a variety of organisations, which all had their strengths and weaknesses, I could see the opportunity to create a different kind of facilities management business. It felt like the right time to use my experience and skills to create a business of my own. 

How has the business evolved since the pandemic? 

The pandemic was a pivotal period for Greenway. It came with its challenges, however, the company’s resilience shone through. Without our strong customer base, we would not be where we are today, as our customers dictate our success. Our portfolio has grown, and we’ve been introduced to larger, more established brands that have given us larger projects. 

We now travel further afield to deliver our services, and due to this, the business has grown to meet demand. We’re now one of the fastest growing facilities management providers in the UK. 

To support the growth of the business, we have invested in relevant industry qualifications, such as renewing our SafeContractor status and Construction Line Gold to demonstrate our commitment to high standard, after having a thorough assessment of our health and safety practices across the business. 

What has been your biggest achievement so far? 

Definitely having a happy and retained team! While being attentive to our clients, we prioritise having a healthy, well-recognised team. We’re glad that our team can be themselves within the positive working environment that we have cultivated. 

What does your average working day look like? 

It varies. Typically, I start every morning with a team huddle. This allows us to review incoming jobs and activities and evaluate reactive maintenance jobs, such as leaks, from the night before. 

Getting the business together means we can support and reprioritise jobs where needed.   

Being managing director means I have a very diverse mix of jobs that constantly need prioritising. I usually manage phone calls while I walk my dog, and I pick up engineer issues when needed to support the team to deliver our services in a timely way. 

What keeps you awake at night? 

I always try to go to sleep knowing my colleagues and customers are satisfied and happy. I like to know that my team are cared for and motivated when completing their work; it gives me a sense of fulfilment. I also like to ensure that no one has been lost along the journey, and I make sure my engineers feel appreciated and welcome. 

What are you most proud of about your team?  

Our team of engineers are outgoing, and they’re always engaging in ways to develop their skills when working with customers. They are dedicated to improving our customers’ experience and it’s great to see that pride in delivering great work ripple through the entire business. 

You’ve recently moved into a bigger office space, how will the office move benefit Greenway?  

We definitely prefer the new office! It is a bigger space, and it has windows! We have a lot of new desks and equipment. Location wise, it is much better, as we have motorway access so can get on the road to see clients quickly and easily. 

What are your future plans for Greenway? 

I want to continue to grow the business, building our customer base across the UK. A big priority for us is ensuring that our environmental impact decreases over the coming months and years. A commitment we’re already making progress on reducing our carbon impact through use of electric vehicles, with plans in place to increase our electric vehicle fleet in the future. 

What do you enjoy doing outside of work? 

I enjoy travelling and going on holiday. I have a big passion for gardening and I’m restoring my house in my free time. And of course I’m quite partial to the odd pint at my local! 

 

 To find out more about Greenway and what we do contact us.