business growth

Setting up for further business growth in 2023

2022 has been a great year here at Greenway and our business growth. We’ve taken on a large number of new clients and grown the team significantly as a result. With the business growing at pace, we’ve created a dedicated account management team to look after specific clients, liaising directly to ensure all project briefs are delivered efficiently, accurately and on time.

Our new team includes 3 Account Managers to oversee various client accounts, 1 Major Project Manager to oversee high-value projects and 1 Small Works Manager, tasked with overseeing smaller, yet equally vital projects.

Steven Green, Founder and Managing Director of Greenway Facilities Services comments, “Our business is expanding rapidly with exciting new clients coming on board. We need to ensure that we can service them efficiently and see the account management team as a welcome addition to our existing structure. Clients will have a dedicated point of contact at Greenway, ensuring smooth communication, quick responses, and client satisfaction. This is an exciting change, and we are looking forward to our new way of working”

Greenway has also set up an all-new CRM system ensuring they can maintain accurate and regular communication with their clients, informing them of business news and project updates, proving business growth!

Bringing new tech, expertise and ways of working are vital components to Greenway’s commitment to ensuring the best possible experience and service. In 2023, Greenway is even more focused on managing and delivering complex projects and ensuring complete client satisfaction!

Contact info@greenwayfs.co.uk for an informal chat about your facilities maintenance requirements and let’s see how we can take your maintenance troubles off your hands!

 

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Introducing Greenway’s customer promise

At Greenway we pride ourselves on a job well done. And our customers are testament to that. But we know how difficult it can be to choose a facilities maintenance partner. A comparison of price, experience and capability can get you so far but it’s difficult to decipher who will deliver the best experience. That’s why we’ve created Greenway customer promise so you know exactly what to expect from us and why we’ll make the best partner for your job.

Greenway customer promise comes as a direct response to our market insight which tells us that the biggest challenges for those looking for a facilities maintenance partner are:

  1. Needing to co-ordinate workflow across multiple suppliers
  2. Getting lost in the system and not knowing who to contact
  3. Being let down against original briefs and agreements
  4. Lack of care and commitment
  5. Issues with compliance, managing aging equipment and properties

Contact info@greenwayfs.co.uk for an informal chat about your facilities maintenance requirements and let’s see how we can take your maintenance troubles off your hands!

So, what is Greenway’s customer promise?

1. We provide one end-to-end maintenance solution: we’ll assess your challenge in full, offering a complete and customised solution across our in-house team and trusted partners.

2. Help is always on hand: you’ll be introduced to your dedicated site hero at the start of the job, one of our team of highly dedicated and skilled engineers, who’ll be with you every step of the way.

3. Evaluation-first approach: not sure where to start? Our evaluation-first approach means we can advise you on all your options before deciding the best course of action for your maintenance challenge.

4. Project care and commitment: from start to finish, we’ll provide you with project care and commitment you need, from regular updates to a chat around finishes, you’re guaranteed piece of mind when you work with us.

5. A team with passion: all together we have over 100 years of experience supporting facilities maintenance and there’s not many challenges we haven’t encountered during that time. We believe in looking after our people and in return our engineers are hugely passionate about delivering a great job, providing the best expertise and customer service in the industry.

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SAFE, Avetta & NFRC Accreditations for Greenway

Achieving and maintaining industry-recognised accreditations is a key part of Greenway’s ambitious growth and development strategy and is why we are proud to have renewed our SafeContractor status again, following a thorough assessment of the company’s health and safety practices across the business.

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Merry Christmas to all our Customers, Staff and Supporters!

Greenway would like to say an extra special thanks to all our customers, staff, friends and families, who have supported us through this unprecedented, turbulent year – especially as it is still only 2 years since Greenway was founded! This has been a test like no other for the whole of society – and for facilities services this is no exception. Thanks to the commitment of staff and cooperation of our customers, we are proud to have been able to maintain the high levels of service and delivery we always aspire to. We hope we can all look forward to a more ‘normal’ year for everyone in 2021. Wishing you all a very happy, healthy Christmas!

Steve Green, Managing Director

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NIC EIC Accreditation for Greenway

Greenway is proud to have achieved NICEIC Approved Contractor Status, demonstrating our commitment to electrical safety and the highest quality standards across both commercial and domestic works.

NICEIC is the UK’s leading certification body in the electrical contracting industry and most recognised brand name, with over 30,000 registered members operating in the UK. Most impressively, over 95% of major construction projects that involve electrical installations are completed by NICEIC contractors.

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New Staff: Daniel Snelling & Lee Snape

Greenway Welcomes New Staff

We are delighted to welcome Daniel Snelling and Lee Snape to the Greenway team. Lee is an Electrician and Multi-Skilled Engineer with an electronics bias, based down in Devon. He has many years experience within the facilities services industry where he looked after a variety of retail, leisure and other commercial contracts.

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Meet Greenway Founder & MD, Steve Green

From How, to GSH, to Interserve, to Integral – Steve has been working in hard and soft facilities services and management for two decades, initially serving his apprenticeship in 2001 in commercial trades as an electrician, leading all the way to him setting up Greenway in December 2018.

Steve’s enterprising spirit throughout his career often landed him in business development roles, whilst working on the tools at the same time. At Greenway today, Steve can still be found setting up contracts one day, working on-site the next – this ‘all-hands-on-deck’ philosophy being the premise upon which Greenway is founded.

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Working Together, We Deliver

We’re very excited to launch our new website and introduce two slogans we will be using in our communications which we believe best represents us: ‘Your Facilities Services Provider’, and ‘Working Together, We Deliver’.

By working together throughout the process, either as subcontractors to our corporate clients or direct to business – we aspire to be ‘Your Facilities Services Provider’.

We understand that client needs and industry partnerships often have different expectations, so only by working together closely with our customers can we tailor services to meet expectations. Facilities services are far-ranging, so our management team and engineers constantly aim to ensure every job is on track and in line with SLAs, put in place every step of the way.

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(Not so) New on the Block!

We might be a relatively new name to the facilities services and management industry, but since launching in late 2018, we’ve been growing rapidly with ambitious plans for the rest of 2020 and beyond, despite the challenging circumstances of the current pandemic.

Our management team has vast experience of working across many industry sectors delivering high quality work with a dedicated team of skilled, professional engineers to meet the needs of both large and small organisations.

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